Shipping policy
Order Processing
All orders are processed within 1–3 business days after the order is confirmed.
Once your order has been processed, it will be prepared and shipped.
Shipping Time
Estimated delivery time for all international orders is 7–14 business days.
Delivery times are estimates and may vary depending on destination, courier conditions, customs processing, and seasonal demand. Shipping delays may occasionally occur due to factors outside our control.
Tracking Information
When available, tracking information will be provided after your order has been shipped.
Please allow 2–5 business days for tracking information to update in the carrier’s system.
Shipping Delays
Occasionally shipments may experience delays due to circumstances outside our control, including:
- customs inspections
- courier delays
- international logistics disruptions
- high seasonal demand
We appreciate your patience in such situations.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
Orders shipped to incorrectly provided addresses cannot be guaranteed and we are not responsible for delivery issues caused by incorrect address information.
Packages in Transit
Orders that are still in transit are not considered lost.
Refunds or replacements can only be issued after the shipping carrier confirms that a package is lost.
Lost Packages
If a package is confirmed lost by the shipping carrier, please contact us and we will work with you to resolve the issue.